Returns and exchanges

Returns & Exchanges

At ZAYBUU, customer satisfaction is important to us. We want you to enjoy every purchase and feel confident when shopping with us.

If you experience an issue with your order or are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below. We are committed to handling every request fairly and providing appropriate assistance.

1. Return Eligibility

We accept eligible return requests within 14 days of receiving your order.

To qualify for a return, the following conditions generally apply:

  • The item must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, and included components.

  • The item must not show signs of damage, misuse, or unauthorized modification.

  • Proof of purchase or your order number must be provided.

Certain products may not be eligible for return due to their nature or applicable legal requirements.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

We take care to prepare and inspect orders before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

  • Photographs of the outer packaging, if the package was damaged during delivery.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.

For confirmed cases involving damaged, defective, or incorrectly shipped products, ZAYBUU will cover reasonable return or replacement shipping costs as required by applicable law and the agreed resolution.

3. Exchanges

If you would like to exchange an eligible item for another product, please contact our customer support team first.

Exchanges are subject to product availability and approval.

If the requested replacement product is unavailable, we may offer an alternative solution, such as a refund.

Additional shipping charges may apply to exchanges requested for personal reasons, subject to applicable consumer protection laws.

4. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Items that generally cannot be returned include:

  • Products that have been used or damaged after delivery.

  • Items missing their original components or packaging, where this prevents resale.

  • Products damaged due to improper handling or unauthorized modification.

  • Personalized or customized products, unless they are defective or otherwise covered by applicable law.

This policy does not affect any mandatory consumer rights you may have under the laws applicable to your purchase.

5. Return Shipping Costs

For returns caused by a change of mind or personal preference, customers are generally responsible for the return shipping costs.

For confirmed damaged, defective, or incorrect items, ZAYBUU will arrange an appropriate solution and cover reasonable return shipping costs where applicable.

As our orders are shipped internationally from China, return shipping arrangements may vary depending on the customer's location.

Please contact us before returning any product so we can provide the correct return instructions and destination.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to be processed by us. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping fees, customs duties, and import taxes may not be refundable, except where required by applicable law or otherwise stated in the agreed resolution.

7. How to Request a Return or Exchange

To request a return, refund, or exchange, please contact our customer support team with the following information:

  • Your full name.

  • Your order number.

  • The product you wish to return or exchange.

  • The reason for your request.

  • Supporting photographs or videos, if applicable.

Our team will review your request and provide further instructions.

Please do not send products back before receiving confirmation and return instructions from us.

8. Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend:

  1. Checking your original payment account.

  2. Contacting your bank or payment provider to confirm whether the refund is pending.

  3. Contacting our customer support team if the refund still cannot be located.

We will do our best to assist you throughout the process.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us.

Store: ZAYBUU

Email: [Your Customer Support Email]

Thank you for shopping with ZAYBUU. We appreciate your trust and value every customer who becomes part of our journey.

ZAYBUU — Inspired by Faith, Designed with Meaning.